In Ledger In Vietnam, we always put the security of cold wallet products purchased by our customers first.Therefore, during the 12-month use period, if you encounter any problems that the manufacturer cannot use due to hardware errors, you will be replaced with a new sealing product.
Note: In order to ensure the safety of assets, please enter the wrong PIN code 3 times in a row before shipping and manually reset the cold wallet.。
Warranty policy for replacement of the original seal
1. Whether the goods are damaged during transportation, order the correct model
Please do not receive the goods and contact us immediately to report. Contact us to renew immediately.
2、The product has hardware defects due to manufacturer reasons
During the 12-month period of use, if the product has defective parts The manufacturer cannot use the hardware (error does not apply Due to software reasons) the customer needs to contact and send the goods back We seek troubleshooting or renewal support.
If the screen or battery is defective, the cold wallet will be replaced 30 days from the date the customer receives the goods Within days.After that, if it is still under the warranty period, it will be repaired free of charge.
3. Conditions for innovation
- Equipped with boxes, packaging, and accompanying components and accessories
- The product has no scratches, dents or external damage. rest…
- The product has the warranty seal of Ledger Vietnam and has passed Zalo Activate warranty
The refund time is within 7 working days.
4. Warranty send information
- Ledger Vietnam
- Address: 56 Tran Quang Dieu, O Cho Dua, Dong Da, Hanoi
- Working hours: 8:30 am-6:00 pm (Monday-Friday) / 8:30 am -16:00 (Saturday, Sunday)
Very happy to serve you!